Service Level Agreement

Service Level Agreement (“SLA” or “Agreement”) between Operations and the University of Kansas Lawrence campus. The purpose of the SLA is to:

  • Provide clear information on who we are, what we do and how to contact us for the various services we provide;
  • Quantify and measure service level expectations;
  • Outline the potential methods used to measure the quality of service provided;
  • Define mutual requirements and expectations for critical processes and overall performance;
  • Strengthen communication between Operations and its customers; and,
  • Provide a vehicle for resolving conflicts.

Operations DEIB Survey Report

The Operations DEIB Survey (Fall 2022) is an effort between Operations leadership and the Office of Diversity, Equity, Inclusion, and Belonging to assess employee experiences and various aspects of diversity and equity within Operations at the University of Kansas. The Operations DEIB Survey Report is available in SharePoint (KU login required).

KU Operations in the News

KU craftsmen roll up their sleeves to rebuild the historic 'doors to campus'
Two KU Operations employs rebuilt the historic and iconic doors at the main entrance to Strong Hall and Snow Hall. (KU News, 6/4/2020)

Campus Caretakers
The University of Kansas Facilities Services Landscape team was featured in the KU Alumni Magazine. Read how the team keeps campus safe in winter and beautiful the rest of the year. (KU Alumni Magazine, 2019 issue 3)

Operations Strategic Plan 2022-2023

The Operations Strategic Plan 2022-2023 is the result of significant collaboration across the Operations team and with many of our campus stakeholders.

2014-2024 Campus Master Plan

The 2014-2024 Campus Master Planis KU’s fifth and most comprehensive master plan. The plan was developed over a 13 month period, during which hundreds of individuals were engaged in meetings, focus groups, interviews, and charrettes. Three campus and Lawrence community open forums were also held. The end result is a document that includes extensive analysis and reports on space and classroom utilization, historic patterns and resources, land use, program accommodation, sustainability, coordination with the local community, and other areas. Learn more about the Master Plan on the Facilities, Planning & Development website.