Maximo Service Request Quick Guide
To place a new service request with KU Operations, use your KU Online ID and password to sign in to Maximo.
Go to MaximoMaximo Service Request Video Guide
Maximo Service Request Written Instructions
Step 2
Once logged in, press the blue plus icon at the top right to start a new request.
Step 3
Select the category and subcategory or use the "describe the request" link at the bottom of the page to identify your request.
Step 4
Complete the New Request Details page by adding any additional comments, selecting a location and pressing the blue Submit button.
Tips and Troubleshooting
- For Help: Please reach out to KU Work Management at 785-864-4770 or facilities@ku.edu.
- Location searching: When looking for a location, use a combination of the location tree and the location search. Use * for wildcard searching. It's best to start by looking for the building in question and then using the location hierarchy to select the floor, and finally use wildcards to identify the room.
