Strategic Plan - Our Values

Always treating others with respect, courtesy, and fairness. Maintaining confidentiality and professionalism at all times.

Integrity is evident in our work because:

• We do what is right.
• We make the best choice given the information and resources available.
• We own and acknowledge mistakes.
• Honest feedback is central to our culture.
• We take pride in what we do.
• We treat all persons with respect —always.

Recognizing and respecting the value of differences and acknowledging and appreciating the contributions of others.

Our commitment to diversity and inclusion is evident because:

• Our hiring processes reflect best practices for establishing diverse applicant pools.
• We have made a fiscal commitment to ensuring we have a diverse workforce and inclusive workplaces.
• A commitment to diversity and inclusion is reflected in our culture and our engagement with others.
• We are committed to the accessibility of our campus for all.

Expressing candid and constructive viewpoints without the fear of recrimination. Encouraging and acknowledging new ideas.

You will feel a sense of commitment to freedom of expression because:

• Candor is encouraged for all our employees.
• We frequently have “lessons learned” discussions where we acknowledge mistakes and take measures to improve.
• We have strong and trusted protocols for addressing retaliation.

Communicating openly and honestly in a constructive and supportive manner. Sharing both ideas and resources.

You will recognize the Operations team spirit because:

• We enjoy working together and we take the time to celebrate successes.
• When an employee or team is struggling others mobilize to help them meet the challenge.
• Innovative ideas are valued, and finger pointing is not.

Taking personal and professional responsibility for our actions. Expecting a consistently high level of performance in ourselves and others. Promoting transparency in decision making.

Our commitment to accountability is evident because:

• We follow through on commitments.
• Phrases like “I got this” are common.
• We respond promptly to others and clearly establish ownership.
• We do not transfer problems to others.
• Action is our benchmark.
• Being self-starters is central to our culture.

Establishing a high-performance culture designed to achieve exceptional outcomes. We measure results.

You observe excellence in our culture because:

• We are never content with where we are today.
• Learning and continuous improvement is ongoing.
• Our motto is “Excellence through productive change.”
• We fix mistakes, remain positive and learn from them.